Mark360 Conversations Glossary

Easily explore important conversation terms used in Mark360 through our A–Z glossary. Each term is defined to help you better understand how conversations work within the platform.

Use this glossary as your quick reference guide to learn the meaning of different features and tools in Mark360 Conversations.
All definitions are arranged alphabetically for smooth navigation and faster lookup.

Attach Files

The ability to add files, such as images, videos, and documents, to customer messages.

Assigned conversation

A conversation that has been assigned to a specific team member.

Chat Window

The window where chat conversations take place.

Compose Box

The text box where users can create messages for customer chat, include private notes, and mention team members.

Contact Tags

Labels that can be applied to contacts to organize and track them.

Emojis

Symbols and emoticons that can be used to add expression and personality to messages.

New conversation

A conversation that has not yet been assigned to a team member or tagged.

Open conversation

A conversation that is currently active and being handled by a team member.

Product Catalogue

A list of products that can be shared with customers in a single message.

Request Payments

The ability to request payments from customers via WhatsApp.

Saved Contact

A contact that has been saved in Gallabox.

WhatsApp Templates

Pre-approved messages that can be sent to customers using WhatsApp Business API. They are used to send a message on WhatsApp to a contact who hasn't been in touch with your company before or who hasn't replied to an existing chat since at least 24 hours.