Team Inbox
Team Inbox – Your Superpower for Customer Communication
The Mark360.ai Team Inbox is your all-in-one communication hub designed to help your team manage WhatsApp customer interactions with precision, speed, and collaboration.
Whether you're a solo support agent or a 10-member powerhouse team, this tool ensures nothing slips through the cracks. From inquiries to concerns to feedback – manage it all, in one place.
Why Use Team Inbox?
Think of it as your customer support command center. Here’s what it helps you do:
- Collaborate effortlessly with your team
- Auto-assign messages to team members or AI bots
- Organize conversations with tags and filters
- Use saved replies and templates for faster responses
- Share media and files instantly
- Mention teammates for internal notes and actions
Smart Message Assignment
When a customer sends a message on WhatsApp, Mark360.ai routes it smartly:
- Assign conversations to AI chatbots for instant responses
- Use Round Robin assignment to evenly distribute chats among team members
- Assign messages manually for high-priority cases
Automations and routing rules are configurable — customize based on your team’s size and working hours.
Collaboration, Simplified
The Team Inbox empowers your agents to work together like a well-oiled machine:
- Use @mentions to tag teammates in internal notes
- Filter chats by status, tag, or assignee
- Reassign chats in real-time
- View conversation history for complete context
- Mark conversations as resolved or pending
Benefits at a Glance
| Feature | Description |
|---|---|
| Shared Inbox | Centralized chat view for the entire team |
| Auto & Manual Assignment | Route conversations smartly |
| Internal Collaboration | Notes, mentions, and reassigning |
| Saved Replies & Templates | Speed up replies with reusable messages |
| Media & File Support | Share images, PDFs, links, and more |
| Tagging & Filtering | Organize and prioritize like a pro |
| Real-Time Updates | Instant sync across all team members |
Ideal for Teams Like:
- Customer Support Teams
- Sales & Pre-Sales Teams
- Marketing & Promotions Teams
- Operations & Internal Help Desks
Ready to Get Started?
Start building better conversations with your customers today — powered by Mark360.ai Conversations.
Need help setting up your team inbox or want to automate assignments?
Contact support@mark360.ai