Contact Terms & Definitions
Discover Mark360.ai — your centralized hub to manage, organize, and activate customer data for smarter communication.
Effective contact management is at the core of powerful engagement. Mark360.ai gives your business the tools to streamline customer interactions and marketing automation like a pro.
Let’s explore the key contact-related terms you’ll need to master:
Contact Terms Explained
| Term | Definition |
|---|---|
| Bulk Import | Import multiple contacts into Mark360.ai in one go using a CSV/XLSX file. |
| Field Arrangement | Rearranging contact fields in your preferred order for better visibility. |
| Assigned User | The Mark360.ai team member responsible for managing a specific contact. |
| Tags | Labels used to organize, segment, or track contacts for campaigns. |
| Opt-In Status | Indicates whether the contact has consented to receive WhatsApp messages. |
| Sample File | A downloadable template showing how to format contacts for importing. |
| Search Bar | A field that lets you search and filter contacts using custom keywords. |
| Single-Tag Import | Uploading contacts with only one tag per record to simplify segmentation. |
| Manual Contact Creation | Adding a new contact manually within Mark360.ai’s dashboard. |
Pro Tip:
Combine Tags + Custom Fields + Assigned Users to build laser-focused WhatsApp automations and campaigns in Mark360.ai!