Skip to main content

WhatsApp Order

Easily send your customers their latest WhatsApp order details directly within a conversation. This feature ensures customers stay informed about their recent purchases, improving transparency and communication.

Send WhatsApp Order Details​

This node automatically sends the user’s current WhatsApp order details message. It helps businesses quickly share order confirmations, summaries, or updates without manual effort.

Tip: Use this node to enhance your customer experience by keeping them updated about their most recent orders.

Setup Organization

Quick Reply Buttons​

Enable Quick Reply Buttons to make it easier for customers to respond instantly.
You can add up to 3 reply buttons based on your use case.

For example:

  • Update Order
  • Track Order
  • Cancel Order

To add a button:

  1. Turn on the Quick Reply Buttons toggle.
  2. Enter a button label (e.g., “Update Order”).
  3. (Optional) Add a variable if needed.
  4. Click Add Reply Button — you can add up to three.

Once configured, customers can simply tap a button to respond, improving engagement and response rates.

Example Use Case​

When a customer places an order, the bot can automatically send:

“Here are your order details for your recent purchase.”

With quick reply buttons:

  • Update Order
  • View Summary
  • Contact Support

This creates a smooth, interactive experience within WhatsApp.

Setup Organization

You’re now ready to send WhatsApp Order Details seamlessly to your customers!