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Switch

The Switch Card helps guide user interactions dynamically based on their responses. It allows your chat-bot to evaluate input and trigger the appropriate journey, creating a personalized experience.

Example Use Case: Product Inquiry Chat-bot​

A chat-bot can assist customers in finding products based on their preferences. For example, the conversation may start with:

Chat-bot:
"Hi there! What type of product are you looking for today?"

The Switch Card evaluates the user's response and directs them to the most relevant product category.

Setup Organization

Configuring the Switch Card​

1. Switch Type​

There are two types:

  • Find Best Match: Finds the closest match in your database for the user's response.

  • Equals: Triggers only when the user's response exactly matches your condition.

    Setup Organization

Example: For the Product Inquiry Chat-bot, use Find Best Match.

2. Input​

The Input is the data the Switch evaluates. It can include:

  • Variables from the greeting message

  • User intent

  • Contact fields

    Setup Organization

Example: Use a custom variable test_product that stores the user’s response.

3. Rating Threshold​

The Rating Threshold defines how closely the user’s response should match your options. Value range: 0–1.

  • 0 = very low similarity

  • 1 = exact match

    Setup Organization

Example: Set 0.2 for flexible matching.

4. Match​

Define the categories to evaluate against the input:

  • electronics

  • clothing

  • home décor

    Setup Organization

Add more categories if needed.

Chat Flow Example​

Setup Organization